Cancellation Policy

Client Responsibility

Client is responsible for the payment of their services rendered. Payment is expected at the time of service for all charges toward current visit, as well as any previous balances (ex: late, no-show fees). We accept cash, check, Visa, Master Card, or American Express,  and Care Credit. Gratuity for services is never expected, but always appreciated.  

Late Policy

We ask that clients please arrive 10-15 minutes early so that we may start your service on time. A late arrival may reduce your appointment time out of respect to the clients scheduled after you. We will make every effort to accommodate your full appointment, but this is not always possible based on our schedule. Lateness beyond 15 minutes, your appointment will be cancelled, and your appointment deposit will be forfeited.

Cancellation/Rescheduling Policy

The most valuable thing that you can give someone is your time, and we fully believe that everyone’s time should be respected. That being said, we ask that you please give us 24 hours notice of a need to cancel or reschedule your appointment (48 hours for groups of two or more), so that we are able to readjust our schedule accordingly.  

A failure to do so will result in the following:

Late Cancellations – Those attempting to cancel within less than 24 hours of appointment time will forfeit their appointment deposit and be charged a new deposit towards any rescheduled appointment that can go towards the new appointment as long as you come to your appointment on time.

“No-shows”- Clients who are not present for their appointment will be considered a no-show, and will forfeit their appointment deposit. Clients may also be required to hold future appointments with a credit card that will be charged in the event of another no-show or late cancellation. A continued history of no-shows may result in a dismissal from NuBella Med Spa. Consultation visits that are repeatedly cancelled will count towards the patient’s no-show record and may result in refusal to schedule future appointments. 

Changes in Scheduled Service

Sometimes clients ask to change their service after arriving at NuBella Med Spa, and while most times we are able to accommodate this change, occasionally we are unable to do so given the amount of time scheduled and change in set up (ex: Deciding to get a filler treatment which takes an hour vs. a botox treatment which takes 15 minutes). So that we are able to give you the best treatment possible, we ask that you please call 24 hours in advance to discuss any changes that you would like to make to your scheduled service.